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Returns Policy


If you are not completely satisfied with your purchase, we're sorry to hear that. Simply return the item to us in its original unused condition within 14 days of receipt.

Returned items should be unused and unworn and must be returned in original packaging with any enclosed documentation. 
Please allow up to 7 working days for UK refunds to be processed, 14-21 for over seas / USA returns. Refunds will be excluding the original delivery charge.

Alternatively, if preferred, we will also be happy to exchange the item.

Please note:

Online sample sale pieces are exchange or credit note only.

Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty or delivered in error and a refund is made.

Please also note we will refund an item if it is faulty, after a thorough check.




                                               INSTITUTION COTTAGE
                                                  11 SOUTH GROVE
                                         (ENTRANCE ON SWAINS LANE)
                                                            N6 6BS